Report a bin collection issue

Your details

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Please search for and select the address where the collection issue occurred.

Enter a postcode, street name or house name etc.

If you'd like us to send you a record of your completed request as confirmation of receipt, please provide us with your email address.

Collection service and issue

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For which collection service are you reporting an issue?

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Please select the issue that you would like to report.

If you are unable to find your address and you are certain that the postcode you are searching on is correct and that the property you are searching for is located within the Borough of Basingstoke and Deane, then please let us know about this omission. If you would like to check that you are using the correct postcode, Royal Mail provide a facility on their website for checking, postcode/address finder.

Privacy notice
We share the information you provide through this form within the organisation, to provide our bin collection services to you. We also share this data with Serco who help us deliver these services, and we have a data sharing agreement in place to do this. We will not disclose any information to other organisations unless we are required to by law, or to prevent fraud.

For further details on how your information is used, how we maintain the security of your information and your rights, including how to access information we hold on you and how to complain if you have any concerns about how your personal details are processed, please view our privacy statement.

Contact us

  • Contact us online
  • 01256 844844
  • Civic Offices
    London Road
    Basingstoke
    RG21 4AH
  • Opening hours
    Monday to Thursday
    8.30am to 5pm
    Fridays
    8.30am to 4.30pm
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