Report a bin collection issue

This form is not for missed collections. If we've missed your bin, please report it using our missed bin collection form.

If you're unhappy with how our crews have collected your waste, recycling, glass or garden waste, you can report the following issues:

  • Your bin or container not being returned to its collection point
  • Your bin or container blocking access
  • Crews using your bin or container to carry others waste
  • Rubbish or waste being left in the road
  • Excess waste, recycling or garden waste not being taken
  • Crews damaging your property
  • Recycling being moved into your waste bin
  • Crews throwing your containers around

About your data

We will ask you for information in order to handle your request and we may use it to contact you. Our privacy policy explains how we handle your personal data.

Your details

* = Required field


Please search for and select the address where the collection issue occurred.

Enter a postcode, street name or house name etc.

If you'd like us to send you a record of your completed request as confirmation of receipt, please provide us with your email address.

Collection service and issue

* = Required field


For which collection service are you reporting an issue?


Please select the issue that you would like to report.

If you are unable to find your address, check postcode/address finder.

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