Order a replacement bin, box or garden waste sack

If you just want to exchange your small 140 litre green recycling bin for a larger 240 litre bin, click the button below:

Request a large recycling bin

Changes to ordering a replacement waste (black/grey) bin

From the 1 April 2018 a charge is being introduced for the replacement of a waste (black/grey) bin. This cannot be requested online, please call 01256 844844.

Bin size Price Price
(if on qualifying benefits)
140L £26.53 £13.26
240L £28.00 £14.00

If you feel that you need a larger waste (black/grey) bin (240L) you would need to apply for this by completing the additional waste capacity form.

Bins are guaranteed for two years from date of purchase, if damaged within this time it will be replaced free of charge. With normal wear and tear, your bin was last seven years.

If your bin

  • has been damaged/gone in the back of the lorry and has been verified by the crew it will be replaced free of charge.
  • has been stolen you will need to report it to the police and check to see if this is covered by your content insurance. As in all cases of theft the responsibility for replacement falls on the owner.

For further information about changes to replacing your waste (black/grey) bin please visit our frequently asked questions page

You can use the form below to order:

  • replacement recycling (green) bins
  • replacement or additional glass (green) boxes
  • replacement garden waste sacks.

If you need a replacement glass (red) bin, please call 01256 844844 as there is a fee for this replacement.

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Contact us

  • Contact us online
  • 01256 844844
  • Civic Offices
    London Road
    Basingstoke
    RG21 4AH
  • Opening hours
    Monday to Thursday
    8.30am to 5pm
    Fridays
    8.30am to 4.30pm