Order a replacement bin, box or garden waste sack

If you just want to exchange your small 140 litre green recycling bin for a larger 240 litre bin please call 01256 844844.

Changes to ordering a replacement waste (black/grey) bin

From the 1 April 2018 a charge is being introduced for the replacement of a waste (black/grey) bin. This cannot be requested online, please call 01256 844844.

Bin size Price Price
(if on qualifying benefits)
140L £26.53 £13.26
240L £28.00 £14.00

If you feel that you need a larger waste (black/grey) bin (240L) you would need to apply for this by completing the additional waste capacity form.

Bins are guaranteed for two years from date of purchase, if damaged within this time it will be replaced free of charge. With normal wear and tear, your bin should last at least seven years.

If your bin

  • has gone into the back of the lorry and this has been verified by the crew it will be replaced free of charge.
  • has been stolen, and you have evidence, you will need to report it to the police and check to see if this is covered by your house contents insurance. As in all cases of theft the responsibility for replacement falls on the owner.

For further information about changes to replacing your waste (black/grey) bin please visit our frequently asked questions page

You can use the form below to order:

  • replacement recycling (green) bins
  • replacement or additional glass (green) boxes
  • replacement garden waste sacks.

If you need a replacement glass (red) bin, please call 01256 844844 as there is a fee for this replacement.

Replacement bin
  • Privacy Statement

  • Basingstoke and Deane Borough Council is the data controller for the personal information you provide on this form. You can contact the council by phone on 01256 844844, via email to customer.service@basingstoke.gov.uk or by writing to us at Civic Offices, London Road, Basingstoke RG21 4AH. The council’s Data Protection Officer can be contacted at dpo@basingstoke.gov.uk

    The personal information you provide will be used to process your request. It is necessary for you to provide this information to us so that we can process your request/provide the service you have requested.

    • We may share your information with other teams within the council in order to provide a service to you, to ensure our records are kept up to date or otherwise where we are required to do so.
    • We will share your information with Hart District Council, who form part of the joint waste contract with Basingstoke and Deane Borough Council and Serco, our waste collection contractor, for the purpose providing the assisted collection service.
    • We will not disclose any information to other organisations unless we are required by law to do so or to prevent fraud.
    • Your personal details will only be held as long as is needed for this purpose and in accordance with our retention policy.

    For further details on how your information is used; who we may share your information with; how we maintain the security of your information and your rights, including how to access information we hold on you and how to complain if you have any concerns about how your personal details are processed, please read our privacy statement.

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Contact us

  • Contact us online
  • 01256 844844
  • Civic Offices
    London Road
    RG21 4AH
  • Opening hours
    Monday to Thursday
    8.30am to 5pm
    8.30am to 4.30pm