Housing advice organisations

These organisations can provide you with advice and support to help you with your situation.

Advice services

AccessAble (formerly DisabledGo)

Guide to accessible shops, services and leisure venues for the disabled.

Phone: 01438 842 710

Email: hello@AccessAble.co.uk

Visit the AccessAble website

Basingstoke Area Partnership

A directory of services including those helping with digital inclusion and employment

Phone: 01256 845642

Email: partnerships@basingstoke.gov.uk

Address: Partnership Support Officer, Civic Offices, London Road, Basingstoke RG21 4AH

Visit the Basingstoke Area Strategic Partnership website

Basingstoke Citizens Advice

Free, impartial and confidential advice on a range of issues

Phone: 0808 2 78 78 29

Email: advice@basingstokecab.org.uk

Address: The Discovery Centre, 19-20 Westminster House, Potters Walk, Town Centre (Festival Place), Basingstoke, RG21 7LS.

Visit Basingstoke Citizens Advice website

Refugee Action

Provides advice to migrants and asylum seekers

Phone: 0800 141 2426

Visit the Refugee Action website

Speakeasy Advocacy

Advocacy gives a voice and support to people with learning disabilities, autism and Asperger’s Syndrome

Phone: 01256 423829 or 07824 696444

Email: hello@speakeasyadvocacy.org.uk

Address: The Orchard, White Hart Lane, Basingstoke RG21 4AF

Visit the Speakeasy Advocacy website

Tadley Citizens Advice

Free impartial and confidential advice on a range of issues

Phone: 0808 2 78 79 87

Email: admin@tadleycab.cabnet.org.uk

Address: Franklin Avenue, Tadley, RG26 4ET

Visit the Tadley Citizens Advice website

Benefits, budgeting and debt advice

Budgeting loan

Budgeting loans can help pay for a range of items. Check to see if you are eligible.

Visit the Budgeting loan website

Child Benefit

Phone: 0300 200 3100

Visit the Child Benefit website

Department for Work and Pensions (DWP)

Visit the Department for Work and Pensions website


A free benefit calculator to help you work out what you're entitled to.

Visit the Entitled To website

Money Helper (formerly Money Advice Service)

Free and impartial money and pension guidance that’s backed by government and recommends further trusted support if you need it.

Phone: 0800 138 7777

Visit the Money Helper website

Money Lifeline

Free debt advice service for Basingstoke, supported by local churches

Phone: 01256 351026 or 07954040961

Email: moneylifelinebasingstoke@gmail.com

Address: Money Lifeline, The Sarum Hill Centre, Sarum Hill, Basingstoke, RG21 8SR

Visit the Money Lifeline website

National Debtline

Free debt advice

Phone: 0800 808 4000

Visit the National Debtline website


Free and confidential debt advice service

Phone: 0800 316 1833

Visit the Payplan website

Step Change

Free and confidential debt advice service

Phone: 0800 138 1111

Visit the Step Change website


A useful benefit calculator

Visit Turn2us website

Understanding Universal Credit (UC)

Visit the Understanding Universal Credit website

United Response

A guide to managing money and independent living written specially for people with learning difficulties.

Phone: 0208 016 5678

Email: support.enquiry@unitedresponse.org.uk

Visit the United Response website

Wessex Community Bank

The local not-for-profit bank for Hampshire and IOW

Genuine local banking where profits are invested in your community. Your savings support local lending and ethical investment with real social impact.

Phone: 02392 827980 Monday to Friday 9.30am until 4.30pm

Email: talk@mywcb.org

Address: 97 Fratton Road, Portsmouth PO1 5AG

Visit Wessex Community Bank website

Counselling Services

Basingstoke Counselling Service

Mental health charity that provides affordable counselling, training and CPD in Basingstoke and the surrounding areas.

Phone: 01256 843125

Email: info@basingstokecounselling.org.uk

Visit Basingstoke Counselling Service website

Cruse Bereavement Care

Cruse Bereavement Care help people through one of the most painful times in life – with bereavement support, information and campaigning.

Phone: 0808 808 1677

Visit Cruse’s website


A psychological therapy service

Phone: 023 8038 3920

Email: info@italk.org.uk

Visit italk website - Hampshire's NHS Talking Therapy Service


Someone to talk to for those in need

Phone: 116 123

Visit our local branch at 5 Essex Road, Basingstoke, RG21 7TA

Visit Samaritans of Basingstoke website

Visit the Samaritans website

Drug and alcohol services

Alcoholics Anonymous

Issues relating to alcohol

Phone: 0800 9177 650

Email: help@aamail.org

Visit the Alcoholics Anonymous website

Catch 22

Offering support to deal with substance misuse for under 18s

Phone: 0800 599 9591

Email 247hants@catch-22.org.uk

Visit the Catch 22 website

Gamblers Anonymous

Help with gambling

Phone: 0330 094 0322

Email: info@gamblersanonymous.org.uk

Visit Gamblers Anonymous website

Inclusion Hampshire

Support for people affected by drugs and alcohol in Hampshire

Phone: 0300 124 0103 option 2

Address: Jacob’s House, Jacob’s Road, New Road, Basingstoke, Hampshire RG21 7PE

Visit the Inclusion Hants website

Narcotics Anonymous

Support for people affected by drugs

Phone: 0300 999 1212

Visit Narcotics Anonymous website

Domestic abuse advice and support

All domestic abuse advice and support services are on our domestic abuse and housing advice page

Hampshire Domestic Abuse Service

Information, advice, assessment and triage for victims, their children, perpetrators and professionals through an advice line delivered by Stop Domestic Abuse and the Hampton Trust. Support can include refuge (safe) accommodation, outreach, 1 to 1 support, support for children and young people and group work. Those who are concerned about their abusive or controlling behaviour can access a range of interventions to help people make changes.

Phone: 0330 0165112

Email: advice@stopdomesticabuse.uk

National Domestic Abuse Helpline (24 hours)

Support for people fleeing domestic abuse. Help to find refuge (safe) accommodation.

Phone: 0808 2000 247

Visit the National Domestic Abuse Helpline

Nepali Domestic Abuse Support

Support for members of the Nepali community affected by domestic abuse who need additional support due to language and / or cultural barriers

Phone: 01252 333618

The Men's Advice Line

For male domestic abuse survivors

Phone: 0808 801 0327

Visit the Men’s Advice Line website

Women's Aid

Support for people experiencing domestic abuse

Visit Women’s Aid website

Employment information

FEDCAP Employment

They help individuals that need support to find sustainable work.

Phone: 0800 917 9262

Email: hello@fedcapemployment.org

Visit FEDCAP’s website

Job Centre Plus

Phone: 03456 043719

Address: Crown Buildings, Winchester Road, Basingstoke, RG21 8ES

Visit the Job Centre Plus website

PeoplePlus (formally Action for Employment - A4E)

Phone: 0800 345666

Email: customerexperience@peopleplus.co.uk

Visit the People Plus website

Finding accommodation

Elderly Accommodation Counsel: Retirement Housing

Details Extra Care housing, sheltered (over 55's accommodation) and retirement housing

Visit the Elderly Accommodation Counsel website


Website providing details of rooms/properties to let

Visit the Gumtree website


Web-based exchange service for social housing tenants

Visit the Homeswapper website

Low Cost Home Ownership Register

Sign up to receive alerts and view available low cost home ownership properties advertised by Basingstoke and Deane Borough Council

Email: lcho@basingstoke.gov.uk

Visit the Low Cost Home Ownership Register

Mary Rose Court

Mary Rose Court provides accommodation for single homeless people with support needs, including ex-offenders and people with mental health problems.

Referrals into this accommodation are required through housing services at Basingstoke and Deane Borough Council

Phone: 01256 472233

Address: Mary Rose Court, Attwood Close, Basingstoke, RG21 8ZY

Visit the Mary Rose Court website

May Place House

Offers 20 rooms with 24 hour support for people who have been street homeless.

Referrals into this accommodation are required through housing services at Basingstoke and Deane Borough Council

Phone: 01256 840110

Address: May Place House, May Place, Basingstoke RG21 7NX

Contact Julian House for a referral on 01256 322791
Email: basingstoke-outreach@julianhouse.org.uk


Property search for finding private rented accommodation and properties for sale on the open market.

Visit the Rightmove website

Sovereign Housing Association

Sovereign Housing Association provide rented housing (social or private market rent) and shared ownership.

Phone: 0300 5000 926 - 8am until 6pm weekdays

Email: contact@sovereign.org.uk

Address: Sovereign House, Basing View, Basingstoke RG21 4FA

Visit Sovereign Housing Association website


VIVID Housing Association provide rented housing (social or private market rent) and shared ownership.

Phone: 0800 652 0898 - 8.30am until 5pm Monday to Thursday and 8.30am to 4.30pm on Friday

Email: customer@vividhomes.co.uk

Address: 56 Kingsclere Road, Basingstoke, RG21 6XG

Visit the VIVID website

Winchester Beacon

The Winchester Beacon is open 365 days a year and provides accommodation, food and vital support services to help break the cycle of homelessness and enable residents to rebuild their lives.

Phone: 01962 862050

Email: admin@winchesterbeacon.org.uk

Address: 20 Jewry Street, Winchester, SO23 8RZ

Visit the Winchester Beacon website


The YMCA provides accommodation for young, single people aged 18 to 30 who are in housing need and have no or very low support needs.

Phone: 01256 479696

Address: Eastrop Way, Basingstoke, Hampshire RG21 4QD

Visit the YMCA website


Property and house prices website that provides information such as properties to rent, sold house prices and current value estimates

Visit the Zoopla website

Health Services

Basingstoke and North Hampshire Hospital

Phone: 01256 473202

Address: Aldermaston Road, Basingstoke, RG24 9NA.

Bridge Centre

Ongoing mental health support services

Phone: 01256 316300

Address: New Road, Basingstoke, RG21 7PJ


Mental health support service

Phone: 0300 123 3393

Email: info@mind.org.uk

Visit Mind website

North Hampshire Access and Assessment Team

Access to mental health services

Phone: 01256 316300

Address: Church Square Resource Centre, 49 Church Square, Basingstoke, RG21 7SN

North Hampshire Community Treatment Team

Ongoing mental health support services

Phone: 01256 316300

Address: Bridge Centre, New Road, Basingstoke, RG21 7PJ

Occupational Therapy Direct

First point of contact for Occupational Therapy and if you require advice about adaptations

Phone: 0300 555 1386

Email: OTDirect@hants.gov.uk

Parklands Mental Health Hospital

Phone: 01256 817718

Address: Parklands Hospital, Aldermaston Road, Basingstoke, RG24 9RH.

The Safe Haven

Safe Haven is an out-of-hours drop-in service in Basingstoke, offering help to those in self-defined crisis. It provides emotional and practical support to adults experiencing a mental health crisis – in a safe, calm, comfortable, compassionate and non-medicalised environment.

Open 6pm to 10pm

Phone: 0300 303 5772

Address: Andover Mind Wellbeing Centre, 3 Vyne Road, Basingstoke, RG21 5NL

Visit the Safe Haven website

Solent Mind

Advocacy service for those with mental health issues

Phone: 023 8202 7810

Visit the Solent Mind website

Housing Associations

View our Housing Association webpage for contact details of all social housing provides.

Legal services

Civil Legal Advice (CLA)

Get free and confidential legal advice in England and Wales if you’re eligible for legal aid.

Phone: 0345 345 4345

Visit the Civil Legal Advice website

County Court

Phone: 01256 318200

Address: The Court House, London Road, Basingstoke, RG21 4AB

Visit the County Court website

Housing Ombudsman Service

An independent service dealing with complaints against landlords and agents and other housing related disputes.

Phone: 0300 111 3000

Email: info@housing-ombudsman.org.uk

Visit the Housing Ombudsman Service's website


For free advice and guidance about housing or homelessness issues.

Phone: 0808 800 4444

Visit Shelter's website

Members of the Armed Forces

After the Military

After the Military specialises in helping ex-military personnel build a bridge to the right career when life in the forces has come to an end.

Phone: 07517 675038

Email: matthewsheerin@afterthemilitary.co.uk

Visit After the Military website

Royal British Legion

Financial, social and emotional care and support to all members of the British Armed Forces – past and present and their families.

Phone: 0808 802 8080

Visit the Royal British Legion website

Soldiers, Sailors, Airmen and Families Association (SSAFA) Forces Help

Help and support for people who serve and have previously served in the armed forces and their families.

Phone: 0800 260 6767

Address: SSAFA Forces Help Office, Blighmont TA Centre, Millbrook Road West, Southampton, SO15 0AJ

Visit the SSAFA website

Veterans Gateway

Veterans Gateway offers advice and support to people who have served in the armed forces and require advice, including on issues such as housing and homelessness.

The Veterans Gateway is an online service and telephone resource commissioned by the MoD and delivered by a consortium headed by The Royal British Legion. Within the Gateway a housing specialist service is in touch with veteran housing providers and has up-to-date information on any vacancies within the 4,000 plus housing units in the country specifically ring-fenced for veterans.

Phone: 08‍08 80‍2 12‍12

Visit the Veterans Gateway website

Older persons support and advice

Age Concern Hampshire

Offers a range of services including social clubs, computer learning and a friendly café

Phone: 01256 423874

Address: Age Concern, The Orchard, White Hart Lane, Basingstoke, RG21 4AF.

Email: basingstokeoffice@ageconcernhampshire.org.uk

Visit the Age Concern website

Community Independence team

Support, advice and guidance on a range of issues for older people beginning to experience difficulties with every day activities

Phone: 01256 362057

Find out more about the Community Independence team's work

Other services

Adult Services

Phone: 0300 555 1386

Address: Vertex, Chineham Court, Lutyens Close, Basingstoke, RG24 8AG

Visit the Adult Services website

Basingstoke Probation Service

Phone: 01256 682 900 - Monday 9am to 5pm (excluding bank holidays)

Email: scps.hampshire.ldu@justice.gov.uk

Address: St. Clements House, Alencon Link, Basingstoke, RG21 7SB

Children's Services

Phone: 0300 555 1384

Address: Vertex, Chineham Court, Lutyens Close, Basingstoke, RG24 8AG

Email: childrens.services@hants.gov.uk

Visit the Children's Services website

Street homeless support services

Camrose Centre

Drop-in centre aimed at helping homeless and vulnerable people

Open Tuesdays and Thursdays 10am to 2pm, Fridays 10am to 12.30pm and Sunday 12pm to 3pm.

Phone: 01256 320877

Email: info@thecamrosecentre.org

Address: Glebe Hall, St Michael's Church, Church Square, Basingstoke, RG21 7QW

Visit the Camrose Centre website

Julian House

An outreach service helping to support rough sleepers to move off the streets and into accommodation.

Phone: 01256 322791

Email: basingstoke-outreach@julianhouse.org.uk

Visit Julian House website

Street Link

A website that enables the public to alert local authorities in England about rough sleepers in their area.

Phone: 0300 500 0914

Visit the Street Link website

Support services

Basingstoke Foodbank

If you can't afford to buy enough food, you may be able to get some short-term help from the food bank.

You will need a voucher to use a foodbank.

Phone: 07722 673645 or 07941 336464

Email: admin@basingstoke.foodbank.org.uk

Various addresses can be viewed on the Basingstoke Foodbank website

Visit the Basingstoke Foodbank website

Basingstoke Mencap

Help people with learning disabilities to lead better lives through leisure, social activities, and meaningful occupation.

Phone: 01256 423886

Email: admin@basingstokemencap.org.uk

Visit Basingstoke Mencap website

Basingstoke Voluntary Action

Supports charitable organisations across Basingstoke and Deane as well as helping local residents find interesting volunteering opportunities.

Phone: 01256 423816

Address: The Orchard, White Hart Lane, Basingstoke, RG21 4AF

Email: contact@bvaction.org.uk

Visit the BVA website

The Besom

Church led charity to assist those in need. They help with furniture and white goods, starter packs (crockery, cutlery, kettle), ladies’ pamper packs, baby bundles, decorating and gardening.

Phone: 07541 123797

Email: besominbasingstoke@gmail.com

Visit Besom's website

Community Furniture Project - Basingstoke

Provides low cost second hand furniture and other items

Phone: 01256 320700

Address: Units 11 and 12, Joule Road, Basingstoke, RG21 6XH

Email: enquiries@cfpbasingstoke.org

Visit the Community Furniture Project website

Enham Trust

Enham Trust is a disability charity based in Hampshire that supports disabled people to live, work and enjoy life to the full, as independently as possible.

Phone: 01264 345 800

Address: Enham Place, Enham Alamein, Andover, SP11 6JS

Visit the Enham Trust website

Salvation Army

Phone: 01256 328178

Email: basingstoke@salvationarmy.org.uk

Address: Basingstoke Corps, Wessex Close, Basingstoke RG21 3NP, United Kingdom

Visit the Salvation Army website

St Michaels Hospice Furniture Store

Offers a wide range of pre-loved furniture for sale including sofas, beds, dining room tables and chairs and much more.

Phone: 01256 471191

Address: Unit 7 and 8 Onslow Close, Basingstoke RG24 8QL, United Kingdom

Email: furniture@stmichaelshospice.org.uk

Visit St Michael's Hospice Furniture Store website

The Safe

A non-profit charity who help and support families of all ages across Basingstoke and North Hampshire. They give support for Pregnancy Crisis, Post-Abortion, Miscarriage and Bereavement. They also provide support through their Dads’ Hub, Parents’ Groups, Clothing and Equipment help (including School Uniform and school supplies), Hope for Carers and Grandparents’ Groups as well as Social Signposting and Interagency Referrals.

They have a baby clothing and equipment service that aims to support mothers, fathers, couples or extended family who are struggling financially to provide for their baby with the necessary equipment or clothing.

Phone: 01256 460100

Email: enquires@the-safe.org.uk

Address: 18 Winchester Street, Basingstoke RG21 7DY

Visit The Safe's website

Young Persons support Services


Spotlight provide free and low-cost activities for young people in Basingstoke, helping them increase confidence and self-esteem. They also provide emotional and practical support where needed.

Phone: 01256 242330

Email: admin@spotlightuk.org

Visit Spotlight’s website

Step by Step

A young people’s charity, supporting young people who are going through a hard time, including homelessness. They provide accommodation, personal development opportunities, and specialist support services to empower young people and prevent homelessness.

Phone: 01252 346100

Email: info@stepbystep.org.uk

Visit Step by Step website

YPI Counselling

YPI Counselling is a registered charity offering confidential counselling to young people aged 11-25 in the Basingstoke and Deane area.

Phone: 01256 423878

Address: YPI Counselling, The Orchard, White Hart Lane, Basingstoke RG21 4AF

Visit YPI Counselling website

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