Housing advice organisations

Advice services

AccessAble (formerly DisabledGo)

Guide to accessible shops, services and leisure venues for the disabled.

Visit the AccessAble website

Email: hello@AccessAble.co.uk

Advice UK

Tel: 0300 777 0107

Visit the Advice UK website

Address: WB1, PO Box 70716, London EC1P 1GQ

Basingstoke Area Partnership

A directory of services including those helping with digital inclusion and employment

Visit the Basingstoke Area Strategic Partnership website

Basingstoke Citizens Advice

Free, impartial and confidential advice on a range of issues

Tel: 0300 3309 064

Email: clerical@Basingstoke.cabnet.org.uk

Address: The Discovery Centre, 19-20 Westminster House, Potters Walk, Town Centre (Festival Place), Basingstoke, RG21 7LS.

Visit Basingstoke Citizens Advice website

Camrose Centre

Drop-in centre aimed at helping homeless and vulnerable people

Open Tuesdays and Thursdays 10am to 2pm, Fridays 10am to 12.30pm.

Tel: 01256 320877

Email: info@thecamrosecentre.org

Address: Glebe Hall, St Michael's Church, Church Square, Basingstoke, RG21 7QW

Visit the Camrose Centre website


Calculator to help you work out your entitlement to benefits and tax credits

Visit the Entitled To website

Money Helper (formerly Money Advice Service)

Free and impartial money and pension guidance that’s backed by government and recommends further trusted support if you need it.

Tel. 0800 138 7777

Visit the Money Helper website

Money Lifeline

Free debt advice service for Basingstoke, supported by local churches

Tel: 01256 351026

Address: Money Lifeline, The Sarum Hill Centre, Sarum Hill, Basingstoke, RG21 8SR

Visit the Money Lifeline website

National Debtline

Tel: 0800 014 2314

Visit the National Debtline website


Free and confidential debt advice service

Tel: 0800 280 2816

Visit the Payplan website

Refugee Action

Provides advice to migrants and asylum seekers

Tel: 0800 141 2426

Visit the Refugee Action website

Soldiers, Sailors, Airmen and Families Association (SSAFA) Forces Help

Help and support for people who serve and have previously served in the armed forces and their families

Tel: 0800 731 4880

Address: SSAFA Forces Help Office, Blighmont TA Centre, Millbrook Road West, Southampton, SO15 0AJ

Visit the SSAFA website

Solent Mind

Advocacy service for those with mental health issues

Tel: 023 8202 7810

Visit the Solent Mind website

Speakeasy Advocacy

Advocacy gives a voice and support to people with learning disabilities, autism and Asperger’s Syndrome

Tel: 01256 332795

Email: hello@speakeasyadvocacy.org.uk

Address: 17 New Road, Basingstoke RG21 7PR

Visit the Speakeasy Advocacy website

Step Change

Free and confidential debt advice service

Tel: 0800 138 1111

Visit the Step Change website

Tadley Citizens Advice

Free impartial and confidential advice on a range of issues

Tel: 03444 111 306

Email: admin@tadleycab.cabnet.org.uk

Address: Tadley Franklin Avenue, Tadley, RG26 4ET

Visit the Tadley Citizens Advice website

Universal credit information

Find out more information about Universal Credit

United Response

A guide to managing money and independent living written specially for people with learning difficulties

Visit the United Response website

Wessex Community Bank

The local not-for-profit bank for Hampshire and IOW

Genuine local banking where profits are invested in your community. Your savings support local lending and ethical investment with real social impact.

97 Fratton Road, Portsmouth PO1 5AG

Call: 02392 827980 Monday to Friday 9.30am until 4.30pm

email talk@wessexcommunitybank.org

Visit Wessex Community Bank website

Drug and alcohol services

Catch 22

Offering support to deal with substance misuse for under 18s

Tel: 0800 599 9591 or 01256 369160

Address: The Square, Basing View, Basingstoke, Hants, RG21 4EB

Visit the Catch 22 website

Inclusion Hampshire

Call: 0300 124 0103 option 2

Address: Jacob’s House, Jacob’s Road, New Road, Basingstoke, Hampshire RG21 7PE

Visit the Inclusion Hants website

Domestic Violence Advice and Support

Domestic Violence Outreach Service - SDAS

Outreach service offering support to women and men experiencing and living with domestic violence

Tel: 0330 0165112 or text 07708 111897

Email: advice@stopdomesticabuse.uk.

National Domestic Violence Helpline (24 hours)

Tel: 0808 2000 247

Visit the National Domestic Violence Helpline

Employment information


PeoplePlus (formally Action for Employment - A4E)

Tel: 0800 345666

Email: customer.services@peopleplus.co.uk

Visit the People Plus website

Job Centre Plus

Tel: 03456 043719

Address: Crown Buildings, Winchester Road, Basingstoke, RG21 8ES

Visit the Job Centre Plus website

Health Services

Basingstoke and North Hampshire Hospital

Tel: 01256 473202

Address: Aldermaston Road, Basingstoke, RG24 9NA.

North Hampshire Access and Assessment Team

Access to mental health services

Tel: 01256 316300

Address: Church Square Resource Centre, 49 Church Square, Basingstoke, RG21 7SN

North Hampshire Community Treatment Team

On-going mental health support services

Tel: 01256 316300

Address: Bridge Centre, New Road, Basingstoke, RG21 7PJ

OT Direct

First point of contact for Occupational Therapy and if you require advice about adaptations

Tel: 0300 555 1386

Email: OTDirect@hants.gov.uk

Parklands Mental Health Hospital

Tel: 01256 817718

Address: Parklands Hospital, Aldermaston Road, Basingstoke, RG24 9RH.

Legal services

County Court

Tel: 01256 318200

Address: The Court House, London Road, Basingstoke, RG21 4AB

Visit the County Court website

Civil Legal Advice (CLA)

Get free and confidential legal advice in England and Wales if you’re eligible for legal aid.

Tel: 0345 345 4345

Visit the Civil Legal Advice website

Housing Ombudsman Service

An independent service dealing with complaints against landlords and agents and other housing related disputes.

Tel: 0300 111 3000

Email: info@housing-ombudsman.org.uk

Visit the Housing Ombudsman Service's website


For free advice and guidance about housing or homelessness issues

Tel: 0808 800 4444

Visit Shelter's website

Finding accommodation


Website providing details of rooms/properties to let

Visit the Gumtree website

Help to buy

Information on shared ownership and affordable rent properties and help to buy schemes

Tel: 0800 4561188 (Customer Services)

Address: Radian Group Collins House, Bishopstoke Road, Eastleigh, Hampshire SO50 6AD

Email: info@helptobuyagent3.org.uk

Visit the Help to buy website


Web-based exchange service for social housing tenants

Visit the Homeswapper website

May Place House

Contact Julian House
01256 322791


Property search for rental and sale

Visit the Rightmove website

Sovereign Housing Association

Tel: 01256 302302

Address: Saxon Court, Sarum Hill Basingstoke, RG21 8SR

Visit the Sovereign Housing Association website


Tel: 01256 338800

Email: customer@vividhomes.co.uk

Address: 56 Kingsclere Road, Basingstoke, RG21 6XG

Visit the VIVID website

Winchester Churches Night Shelter

Tel: 01962 862050

Address: 20 Jewry Street, Winchester, SO23 8RZ

Email: admin@wcns.org.uk

Visit the Winchester Churches Night Shelter website


Self-contained accommodation for young people between the ages of 18-30

Tel: 01256 479696

Address: Eastrop Way, Basingstoke, Hampshire RG21 4QD, United Kingdom

Visit the YMCA website.


Property and house prices website that provides information such as properties to rent, sold house prices and current value estimates

Visit the Zoopla website

Support services

Basingstoke Foodbank

Tel: 07722 673645

Email: admin@basingstoke.foodbank.org.uk

Address: 63-64 Tempus Business Centre, Kingsclere Road, Houndmills, Basingstoke RG21 6XG

Visit the Basingstoke Foodbank website

Basingstoke Voluntary Action

Supports charitable organisations across Basingstoke and Deane as well as helping local residents find interesting volunteering opportunities

Tel: 01256 423816

Address: The Orchard, White Hart Lane, Basingstoke, RG21 4AF.

Email: contact@bvaction.org.uk

Visit the BVA website


Church led charity to assist those in need

Tel: 07541 123797

Email: besominbasingstoke@gmail.com

Community Furniture Project - Basingstoke

Provides low cost second hand furniture and other items

Tel: 01256 320700

Address: Units 11 & 12, Joule Road, Basingstoke, RG21 6XH

Email: enquiries@cfpbasingstoke.org

Visit the Community Furniture Project website

Salvation Army

Tel: 01256 328178

Email: basingstoke@salvationarmy.org.uk

Address: Basingstoke Corps, Wessex Close, Basingstoke RG21 3NP, United Kingdom

Visit the Salvation Army website

St Michaels Hospice Furniture Store

Tel: 01256 471191

Address: 7, 8 Onslow Close, Basingstoke RG24 8QL, United Kingdom

Visit St Michael's Hospice Furniture Store website

Support and advice for older people

Age Concern Hampshire

Offers a range of services including social clubs, computer learning and a friendly café

Tel: 01256 423874

Address: Age Concern, The Orchard, White Hart Lane, Basingstoke, RG21 4AF.

Email: basingstokeoffice@ageconcernhampshire.org.uk

Visit the Age Concern website

Community Independence team

Support, advice and guidance on a range of issues for older people beginning to experience difficulties with every day activities

Tel: 01256 362057

Find out more about the Community Independence team's work

Other services

Adult Services

Tel: 0300 555 1386

Address: Vertex, Chineham Court, Lutyens Close, Basingstoke, RG24 8AG

Visit the Adult Services website

Children's Services

Tel: 0300 555 1384

Address: Vertex, Chineham Court, Lutyens Close, Basingstoke, RG24 8AG

Email: childrens.services@hants.gov.uk

Visit the Children's Services website

Street Link

A website that enables the public to alert local authorities in England about rough sleepers in their area)

Tel: 0300 500 0914

Visit the Street Link website

Contact us

  • Contact us online
  • 01256 844844
  • Civic Offices
    London Road
    RG21 4AH
  • Opening hours
    Monday to Friday
    8.30am to 4.30pm