Ways to pay and balance enquiries

How can I pay?

Direct Debit

Direct debit is the simplest, quickest and safest way to pay. Just give us the details once, and we'll do the rest. So no need to remember to pay.

You have the choice of paying on 5th, 13th, 20th or 28th of each month. You can also pay your instalments over 10 or 12 instalments depending on the time of the year.

You can download a direct debit form and return to the council offices. Alternatively, contact the Local Tax Team on 01256 844844 to set up a direct debit over the phone.

Online

Using a highly secure link you can pay 24 hours a day, seven days a week via the internet. You will need your debit/credit card and your council tax account reference to hand.

Pay your council tax online

Standing order or bank transfer

You will need to contact your bank and ensure you quote your account reference number. Our bank details as follows:

Basingstoke & Deane HSBC General Account
Sort Code – 40-09-18
Account Number – 51521691

Telephone

You can use our automated payment line on 01256 845757, 24 hours a day, seven days a week, using your debit/credit card.

Alternatively you can contact the Local Tax Team on 01256 844844 to make payment. We are open Monday to Thursday 8.30am to 5.30pm and Friday 8.30am to 5pm.

Please have your account reference number ready when calling.

Post

Please ensure you quote your account reference number on the reverse of the cheque and post to.

Basingstoke & Deane Borough Council
Civic Offices
London Road
Basingstoke
RG21 4AH

How do I enquire about my balance?

If you would like to check your balance online you can do so by registering for a My Basingstoke account.

You will need to link your My Basingstoke account to your council tax account. You must know the exact name on your council tax account. Once registered you will be able to view your balance and payments and also make payments using a secure link.

Alternatively you can contact the Local Tax Team by sending us a message or calling 01256 844844.

How can I change my payment date?

You have the choice of paying your council tax on 5th, 13th, 20th and 28th of each month. You can choose to pay over 10 or 12 months but your final instalment must be made by March.

To request a change, complete our online form.

Alternatively you can contact the Local Tax Team by sending us a message or calling 01256 844844.

How can I claim a credit?

If you have overpaid your council tax and received a credit bill, you can claim the credit by completing a refund application form

How do I change my bank details?

If you would like to change your bank details you can download a direct debit form and return it to the council offices. Alternatively, contact the Local Tax Team on 01256 844844 to change your direct debit over the phone.

Contact details


Local Tax

If you have an enquiry about council tax, send a message to the Local Tax Team.

Contact us

  • Contact us online
  • 01256 844844
  • Civic Offices
    London Road
    Basingstoke
    RG21 4AH
  • Opening hours
    Monday to Thursday
    8.30am to 5pm
    Fridays
    8.30am to 4.30pm