Homelessness advice

If you are homeless or think you will become homeless contact us as soon as possible by:

  • email hpos@basingstoke.gov.uk
  • phone 01256 844844 at any time
  • visit the council offices during office hours Monday to Friday 8.30am to 4.30pm (excluding bank holidays)

Find out how to approach us for housing advice and how we can support you.

Please be aware there is high demand for housing in the borough.

Tell us if someone is sleeping outside within the borough

StreetLink is a website that enables you to alert us about people sleeping rough in this borough. This service helps you to act when you see someone sleeping rough and is the first step someone can take to ensure rough sleepers are connected to the local services and support available to them.

Report someone sleeping rough

Rough Sleeper Severe Weather Emergency Protocol (SWEP)

Rough sleepers in Basingstoke and Deane can access emergency accommodation and support during periods of severe weather through our severe weather emergency protocol.

When this has been activated or deactivated we will notify relevant partner agencies.

If you are sleeping rough or an individual approaches you stating they are rough sleeping, please contact either:

Help and advice

Below is a list of organisations and services that are available to people who are homeless. For a full list of services visit our Housing advice organisation webpage

Julian House

An outreach service helping to support rough sleepers to move off the streets and into accommodation.

Phone: 01256 322791
Email: basingstoke-outreach@julianhouse.org.uk

The Camrose Centre

Provides short-term relief in the form of food, shelter, clothing, washing facilities and guidance.

Open Tuesdays and Thursdays 10am to 2pm, Fridays 10am to 12.30pm and Sunday 12 noon to 3pm

Phone: 01256 320877

Email: info@thecamrosecentre.org

Address: Glebe Hall, St Michael's Church, Church Square, Basingstoke RG21 7QW

Visit the Camrose website

Mary Rose Court

Mary Rose Court provides accommodation for single homeless people with support needs, including ex-offenders and people with mental health problems.

Phone: 01256 472233

Address: Mary Rose Court, Attwood Close, Basingstoke, RG21 8ZY

Visit the Mary Rose Court website

YMCA Hostel

The YMCA provides accommodation for young, single people aged 18 to 30 who are in housing need and have no or very low support needs.

Phone: 01256 479696

Address: Eastrop Way, Basingstoke, RG21 4QD

Visit the YMCA website

Citizens Advice

Citizens Advice operates nationally and provides free and confidential advice on a wide range of topics, including housing.

Phone: 0808 2 787829

Visit the Citizens Advice website

The National Domestic Abuse Helpline (24 hours)

Support for people fleeing domestic abuse. Help to find refuge (safe) accommodation.

Phone: 0808 2000 247

Visit the National Domestic abuse Helpline website

Refugee action

Refugee Action can provide advice to migrants and asylum seekers.

Phone: 0800 141 2426

Visit the Refuge action website


For free advice and guidance about housing or homelessness issues.

Phone: 0808 800 4444

Visit the Shelter website


Veterans Gateway offers advice and support to people who have served in the armed forces and require advice, including on issues such as housing and homelessness.

It is an online service and telephone resource commissioned by the MoD and delivered by a consortium headed by The Royal British Legion. Within the Gateway a housing specialist service is in touch with veteran housing providers and has up-to-date information on any vacancies within the 4,000 plus housing units in the country specifically ring-fenced for veterans.

Phone: 0808 802 1212

Visit the Veterans Gateway website

Contact details

If you are homeless or threatened with homelessness please email the Homelessness Prevention Team

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