Basingstoke and Deane Borough Council wants to provide accurate and relevant information to residents and businesses in the borough. We want to keep you well informed about council policy, procedures and practices and give you the opportunity to influence and access our services. To achieve this we publish a wide variety of information on our website.
All public bodies are required to produce a publication scheme, this will tell you all the information the council currently publishes and how you can access it. Please take a look at the council's Publication Scheme webpage.
If you can't find the information you need in the publication scheme, you can also request information under the Freedom of Information Act 2000 (FOI) or Environmental Information Regulations 2004 (EIR). Further information can be found on the Information Commissioner's website.
If you would like to make a request under FOI or EIR, please take a look at the information below.
- Your right to access
The Freedom of Information Act (FOI) and Environmental Information Regulations (EIR) give you rights to access recorded information held by public authorities. You don’t have to know whether the information you want is covered by FOI or EIR, it's for us to decide which law to follow. If you would like to find out more about FOI and EIR, please follow the links to the guidance below:
- What you can request
You can request to see information which is recorded, including:
- information held on computers
- information held in emails
- printed or handwritten documents
- images, video and audio recordings
We do not have to answer your question if this would mean creating new information or giving an opinion or judgement that is not already recorded.
- How to make a request
All requests under FOI must be in writing, this also includes by email. An EIR request can be made verbally or in writing, but a written request avoids any misunderstanding regarding what information you want.
All requests should be sent to the Data Protection Officer at email@example.com
When sending your request, please give your real name and an address we can reply to; either postal or email.
In your request you do not have to:
- mention the Freedom of Information Act or Environmental Information Regulations, although it will help us to deal with your enquiry more quickly if you do
- know whether the information is covered by the Freedom of Information Act or the Environmental Information Regulations
- say why you want the information
We do ask that you:
- use clear language, if we are not sure what you want, we will have to ask you for clarification, which may delay our final response
- ask for specific information rather than using open-ended questions. ‘What?’ or ‘How much?’ are more likely to get the response you want rather than ‘Why?’
- say how you would like to receive the information; electronically or as a hard copy. Otherwise, we will respond to you by the same method as your request
- When you'll receive a reply
When we receive your request, we will acknowledge it and provide you with a reference number, normally within two working days. You will then receive a full reply within 20 working days.
- Why some information may be withheld
There may be valid reasons why some kinds of information may be withheld, such as if its release would prejudice national security or damage commercial interests. These are known as exemptions, you can find an explanation of what these are through the following link, Reasons for Refusing a Freedom of Information Request. In our response, we will always advise you of any exemptions that have been applied.
- If your request is refused or you are unhappy with the response
If you are not satisfied with the way in which we have responded to your request for information you should:
- email the council’s Data Protection Officer to request an internal review. We will carry out an internal review of a FOI request within 20 working days. Under EIR there is a legal requirement that internal reviews must be carried out as soon as possible and within 40 working days
- if you are still unhappy following the internal review you can complain to the Information Commissioner. The Information Commissioner’s Office (ICO) is an independent body and not part of the borough council.