Garden waste collection service

This year we are providing a fortnightly collection of garden waste until the week commencing 11 December 2017.

This service is for all grass cuttings, cut flowers, hedge clippings, weeds, twigs and prunings. We cannot recycle garden waste that is put in your waste bins. By collecting garden waste separately, we can recycle it, rather than it being sent for incineration.

Changes to the garden waste collection service for 2017

In 2014 new 20kg limit sacks were introduced. During 2016 we replaced the older 25kg limit sacks following a review by the Health and Safety Executive. However, we may not have captured everyone.

From February 2017 the 25kg limit sacks will no longer be collected. If you need these sacks please ask for replacements when you sign up. You can check your sack(s) by looking for the weight printed on it. Old sacks are 25kg and new ones are 20kg - see images below.

If you have a 25kg sack when completing the form select 'No' where it asks 'Can you reuse any sacks?'

garden waste sack 25kg
Waste sack 25kg

garden waste sack 20kg
Waste sack 20kg

How can I sign up?

Please check back to find out when you can sign up for the 2018 garden waste collection service.

Pro-rata prices

Please check back to find out the new charges for the 2018 garden waste collection service.

Frequently asked questions

When is my collection day?

We will send you this information with your sacks. If you are a returning customer and reusing your existing sacks, you will be notified by email or post. If you are paying at the Civic Offices the Customer Advisor will advise you of your collection dates. You can also find out from our webpage 'When are my bins collected?'.

Where should I put my sacks for collection?

Sacks should be placed on the edge of your property at the point nearest to the public highway. This could be at the end of your path or driveway or the end of a communal path or driveway. This is where it joins the public highway (the pavement or roadway). Your sacks should be out for collection by 7am on your collection day and left out until 8pm of that day.

How do I prevent my empty sacks from blowing away?

Please leave a weighted object out so that it can be put on the empty sacks to stop them blowing away.

What happens if my sacks are not collected?

If your sacks are not collected please report it by the end of the next working day. You can do this by visiting www.basingstoke.gov.uk/missedbin or by calling 01256 844844.

I am a returning customer. Do I need to pay if I still have my sack?

Yes, the annual fee covers the cost of 22 fortnightly collections. Even if you are able to use last year's sacks, you will still need to pay the annual fee.

What can be put in my garden waste sacks?

All the following can be put in your sacks

  • Grass cuttings
  • Cut flowers
  • Hedge trimmings
  • Weeds
  • Leaves
  • Prunings
What CANNOT be collected in the garden waste sacks?

The following items cannot be put in your sack

  • Food waste
  • Fruit and vegetable peelings
  • Soil/or turf
  • Stones and/or rubble
  • Fruit fall
  • Animal waste including bedding
  • Household waste of any description
  • Builders rubbish
  • Treated wood
  • Biodegradable plastics
  • Japanese knotweed
What happens if I put the wrong waste in my sacks?

If you put the wrong waste in the sacks they won't be collected. You will be left a tag advising why they were left.

Can I reuse my sacks?

Returning customers must reuse their sacks.

How much should I put in my sacks?

Ensure that the sacks are not too heavy - if you can't lift them, neither can we. The maximum weight is 20kg (44lbs) - approximately the size of a small suitcase.

I am a pensioner/receive benefits, are there any concessions?

No, we do not offer any concessions.

Am I entitled to a refund if I move house or out of the borough?

Unfortunately we do not issue refunds. If you move within the borough you may take your sacks with you and continue with the service. You will need to advise us of your new address and be aware that your collection day may change.

What happens to the garden waste?

It is composted locally to produce Pro-Grow, a high quality organic soil conditioner. You can buy Pro-Grow from any Household Waste Recycling Centre (HWRC) in Hampshire. For more information on costs visit Pro-Grow website.

Bulk delivery can be arranged within a 20 mile radius of Winchester, for a minimum quantity of 50 x 30 litre sacks. Outside this distance, there is a delivery charge of £10. For more details, please contact Veolia Environmental Services on 01962 764068.

How do I order a replacement sack?

If your sack is lost or damaged you can order a replacement online

Contact details

Recycling team

If you have an enquiry about recycling, send a message to the Waste and Recycling Team

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