Garden waste collection service

No new garden waste subscriptions or renewals can be accepted until the service is up and running again.

As with companies up and down the country, following the outbreak of coronavirus (COVID-19), our waste contractor Serco has been facing staffing issues.

In order to protect our waste, recycling and clinical waste collections, we have had to make the decision to suspend non-essential services.

Garden waste collections have now been temporarily suspended to protect rubbish, clinical waste and recycling collections.

All existing garden waste customers were contacted by letter advising them that the garden waste service would have to be suspended and that we would be monitoring staffing daily, aiming to complete the last collections on Friday 27 March.

However, owing to staffing levels due to government guidelines, Serco is not able to complete any more collections and the service has been suspended after Tuesday 24 March.

Frequently asked questions

Can I have a refund for the service?

No, but your subscription will be paused and then re-started when the service does so you will still receive a full year of collections for your annual service charge.

How else can I dispose of garden waste?

We recommend making a compost heap at home. We are uncertain of what opening arrangements the Household Waste and Recycling Centres (the tip) are going to have so do not recommend that garden waste is taken there.

When will garden waste collections start again?

We do not know when collections will resume but will inform you before they commence.

How do I get in touch with someone about this?

Our contact centre is dealing with a large volume of calls at present, unless your call is urgent we would appreciate you not making contact.

Will other collections be disrupted?

There is a possibility that other waste and recycling collections may see disruptions or changes in frequency. During these exceptional times staff levels will be impacted as a result of government guidance; provision of services will be based on staff availability.

How do I keep informed of changes to waste and recycling services?

Please use our website and social media for up to date information. Please do not rely purely on updates from non-council websites and social media.

Contact details


Recycling team

If you have an enquiry about recycling, send a message to the Waste and Recycling Team

Contact us

  • Contact us online
  • 01256 844844
  • Civic Offices
    London Road
    Basingstoke
    RG21 4AH
  • Opening hours
    Monday to Thursday
    8.30am to 5pm
    Fridays
    8.30am to 4.30pm
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