Service issues

The global Microsoft issues are currently affecting emails and some of the online forms on our website.

Most of our bin collection forms do not use Microsoft systems and so are unaffected. For example, missed bins can still be reported at www.basingstoke.gov.uk/missed-bin-form

There may be a delay in responding to other messages and forms that rely on the Microsoft system. Urgent issues can be reported by calling our contact centre on 01256 844844

Council Tax

View your Council Tax account

Pay your Council Tax

Tell us you've moved

Discounts and exemptions

Household energy payment

The government announced a £100 energy payment for eligible households as part of the chancellor's autumn budget.

Council Tax bands and charges

Find out which Council Tax band your property is in and the cost of your annual bill

Help if you're struggling to pay Council Tax

Information and advice if you are struggling to pay

Who pays Council Tax

Who is responsible for paying the Council Tax bill at your property

Empty properties and second homes

Council Tax payments for empty properties and second homes

Apply for a refund

Apply for a refund of overpaid Council Tax

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