We are responsible for ensuring that income from all sources is collected effectively, as this funding is vital for delivering essential services to residents.
Invoices beginning with 84 (eight digits) are raised for the following types of service:
We require anyone with outstanding payments to:
You can pay online 24 hours a day, seven days a week using a highly secure link. Payment can be made by debit or credit card. Make sure you have your invoice number (eight digits beginning with 84) to hand.
You can contact your bank with our bank details below to set this up:
HSBC Bank Basingstoke & Deane General Account
Sort code 40 09 18
Account number 51521691
You must quote your invoice number (eight digits beginning with 84), as your payment reference. Without this, your payment cannot be allocated to y our account and it will show as unpaid.
Call us on 01256 844844 with details, or complete the direct debit mandate below.
You will need:
The automated payment line is available 24 hours a day, seven days a week by calling 01256 845757 .
Payment can be made by debit or credit card. Make sure you have your invoice number (eight digits beginning with 84 to hand.
You can send us a cheque or postal order made payable to Basingstoke and Deane Borough Council and post it to us:
Basingstoke and Deane Borough Council
Civic Offices
London Road
Basingstoke
RG21 4AH
You must quote your invoice number (eight digits beginning with 84) (or we won't be able to allocate it to your specific bill and it may show as unpaid). If you require a receipt, please enclose a stamped addressed envelope.
If you are struggling to make payment on time, or in full, you may want to consider if any of the options below will help:
If you have a large amount of debt or multiple creditors, it can be difficult to negotiate repayments that you can afford. You may need to look at alternative debt resolution strategies. It is important to seek immediate advice on the options available.
If you don’t make a payment when it is due recovery action can be taken, costs for which can be passed back to the debtor. These can include:
If you receive an invoice from us and do not pay it, or if you do not contact us to make any arrangement to pay, the matter will be passed to our legal team who will be instructed to take court action to recover the amount owed through the County Court.
This involves us issuing court proceedings, and then if the invoice continues to remain unpaid (and we have not received any defence), we can then apply for a County Court Judgment (commonly known as a CCJ) against your name. This will mean that it could be difficult for you to borrow money or get credit as it will affect your credit rating. The court send CCJ’s to the Registry Trust and anyone can check with the Registry Trust to see whether you have an outstanding CCJ. It might also affect your ability to start to rent a home from a private landlord as they may check your credit rating. A CCJ will last on your record for 6 years.
After the court issue the judgment and it remains unpaid, we can then take further action to enforce the judgment. This could involve being summoned to the court to answer questions about your personal financial circumstances. It could also include us making an application to take the money directly from your earnings or applying for the bailiff to attend your property with a view to taking your personal property to the value of the debt. If you own your home, we can apply to put a charge against the property for the amount owed.
You should also be aware that if the matter goes to court, the original debt will increase substantially as you will also be liable for costs of the court proceedings.
Anyone who owes us money, and is struggling or unable to pay, is encouraged to contact us as soon as possible so that officers can discuss repayment options. Please do not delay in doing this.
We use Enforcement Agents and Collection Agents where it is allowed by law to so do. Agents enable us to recover unpaid debts where other avenues have failed. This is important because we rely on our income to continue to provide a wide range of services within the borough.
If your account has been passed to an enforcement agent you must contact them to discuss your account, set up a repayment arrangement, or make a payment. We will not be able to intervene.
As soon as your debt has been sent to an enforcement agent you will incur additional fees. The first fee of £75 is added as soon as the debt is passed over. To avoid further, more considerable, fees you must contact the company to discuss your repayment options.
The council or collection agent will seek to agree a payment plan which is proportionate to the customer’s financial situation where possible. Repayment should be by direct debit wherever possible. If a debtor fails to honour the agreement the debt will be due in full and further action could be taken.
If you have a large amount of debt or multiple creditors it can be difficult to negotiate repayments that you can afford. You may need to look at alternative debt resolution strategies. It is important to seek immediate advice on the options available.
Information on the options available to you can be found on the GOV UK website.
Where a customer confirms and can provide evidence that they are in the process of applying for an insolvency solution, such as a Debt Relief Order or Individual Voluntary Arrangement, the council or enforcement agent will, at its discretion, suspend recovery action to enable the application to progress.
We recognise that certain groups of debtors may be vulnerable and that certain methods of enforcement may not be appropriate.
Where we are aware of a potential vulnerability, we will adapt our recovery procedures and personalise the action we take accordingly to minimise hardship or distress.
If you believe you may be considered vulnerable, please get in touch with us.
We will not refund any overpaid monies where the customer owes other monies to us. When a customer is also a supplier to the council, we retain the right to offset any overdue debts against any monies owed to the supplier.
If you wish to make a formal complaint about our standard of service, lack of action, the attitude or behaviour of staff or agents, or about council policy, and you wish to make a formal complaint follow the link to our official complaints procedure.
If you have received an invoice or credit note beginning with 84 (eight digits) and have any questions, please contact the Exchequer Services team using our enquiry form or call 01256 845339/01256 845730, Monday to Friday, 8.30am to 4.30pm (not including bank holidays).
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