Make a complaint

We want to provide a good quality service for everyone, but things can go wrong. And if they do, we need to know so that we can put them right and learn from them.

What we need to know

When making your complaint, please tell us as much as you can about your problem, including:

  • what went wrong
  • when it happened
  • who you dealt with
  • how you would like the matter resolved.

Please read our complaint guide for more information on our complaints process.

You are also free to contact the Local Government and Social Care Ombudsman on 0300 061 0614 if you are dissatisfied with any decision reached in regard to either your application for social housing or your application as homeless.

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Contact us

  • Contact us online
  • 01256 844844
  • Civic Offices
    London Road
    Basingstoke
    RG21 4AH
  • Opening hours
    Monday to Thursday
    8.30am to 5pm
    Fridays
    8.30am to 4.30pm