Making a complaint

If you feel that a Basingstoke and Deane Borough Council councillor, or a councillor of any town and parish council within the borough has failed to comply with the appropriate Code of Conduct, please read the guidance notes and complete the councillor complaint form.

Before reporting a missed bin collection, have you checked your bin collection date and was your bin placed on the edge of your property by 7am on your collection day? If you still feel your bin was missed, please report it using our missed bin online form.

We will investigate if you buy food from a shop or have a meal at a restaurant and it contains something it shouldn't, for example a hair or a piece of plastic or if you are concerned about hygiene standards in a food business. Find out how to complain about a food business.

We have powers to deal with statutory noise nuisances. To enable us to act, the noise must be coming from private land or property, or be generated by vehicles, machinery or equipment in the street. Find out how to make a noise complaint.

The correct hedge can be an ideal garden boundary and helps to bring new wildlife in to your garden. The wrong hedge can cause problems such as subsidence and loss of light. We will only get involved after you have tried to find a solution, evidence of this will need to be in your application. Find out more on issues with high hedges.

We investigate complaints about licensed services as part of our public safety and animal welfare role. Some complaints will lead to formal action being taken by the council in the courts. You must be prepared to give evidence in court to support an investigation if it leads to formal action. Find out how to make a complaint about a licensed service.

If you believe there has been an impact on public safety or a breach of the licensing requirements, we will investigate a taxi or private hire driver, vehicle or operator. Comment about hackney carriage and private hire services.