Phone system

We are experiencing some issues with our phone system which means that we cannot make or receive calls. We are working to resolve these issues, and apologise for any inconvenience caused.

Strategies, plans and policies

Council Plan and Medium Term Financial Strategy

The updated Council Plan 2023 to 2027 was agreed in October 2023, following a change of administration.

The Council Plan is a high-level document that sits alongside the Medium Term Financial Strategy (MTFS). These two documents set out the council’s vision for future years, including how it will deliver key priorities.

The Council Plan sets out the overall priorities we want to achieve for our residents, our businesses and our borough and guides everything we do.

It doesn’t include everything we do but it outlines the activities and actions that we will most focus on, as well as the action we will take to support our partners. It sets out what we will prioritise as a council for our borough over the next four years.

The updated Council Plan for 2023 to 2027 focuses on these three priorities:

  • a place where people can have pride in their communities and the borough
  • a borough where we protect, restore, reconnect and enhance our natural environment
  • a council that delivers high-quality services for our residents

This is a key document for the council and the plan will be delivered through the council’s budget for 2023 to 2027.

PDF document Council Plan 2023 to 2027(PDF) [2 Mb]

PDF document Council Plan 2023 to 2027 - large print version(PDF) [569 kb]

The latest residents’ survey, giving a snapshot of how people feel about the area, records a 93% satisfaction level with the borough.

We used feedback from this survey and engagement with our communities, businesses and partners on what matters most to then to focus our priorities and our action plan for the next four years.

In the survey, 75% said the council was well run and 59% agreed that the council provides good value for money. This is higher than the South East average and national averages but we are committed to continually look for areas where we can improve what we do to increase customer satisfaction.

PDF document Basingstoke and Deane Residents' Survey 2022 - Final report(PDF) [4 Mb]

PDF document Basingstoke and Deane Residents' Survey 2022 - Executive summary(PDF) [241 kb]

Medium Term Financial Strategy 2023/24 to 2026/27 (MTFS) and Budget Update

MTFS is a four year plan which sets out the council’s commitment to provide services that meet the needs of people locally and that represent excellent value for money within the overall resources available to it and is what links the priorities set out in the Council Plan 2023 to 2027 with estimated resources to deliver them. It shows how the council’s finances will be structured and managed to support the delivery of the council’s priorities over the medium term planning period.

The strategy brings together the key issues affecting the:

  • Revenue Budget
  • Capital Programme
  • Treasury Management Strategy
  • Capital and Investment Strategy

PDF document Medium Term Financial Strategy 2023/24 to 2026/27 and Budget Update(PDF) [299 kb]

Other Strategies

In addition to the Council Plan, there is a range of published strategies and policies that guide the council’s work.

Community Investment Framework

Cultural Framework and Statement of Intent

Policy and Procedure for the Safeguarding of Children and Vulnerable Adults

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© 2023 Basingstoke and Deane Borough Council