Select one of the services below for details on how to contact us, including our phone number.
Check your collection day
Report a bin collection issue
Order a new bin, box or garden waste sack
Contact us online:
Or telephone 01256 844844
Monday to Friday 8.30am to 4.30pm
Closed bank holidays
Text phone and Minicom users: dial 18001 followed by 01256 845276 to contact us via the British Telecom Text Relay service.
View your Council Tax online
Council Tax bands and charges
Pay your Council Tax
Tell us you are moving home
Contact us online:
Or telephone 01256 844844
Monday to Friday 8.30am to 4.30pm
Closed bank holidays
Text phone and Minicom users: dial 18001 followed by 01256 845276 to contact us via the British Telecom Text Relay service.
Apply for Housing Benefit
View your benefits claim online
Tell us about a change in your circumstances
Help and advice
Contact us online:
Or telephone 01256 844 844
Monday to Friday 8.30am to 4.30pm
Closed bank holidays
Text phone and Minicom users: dial 18001 followed by 01256 845276 to contact us via the British Telecom Text Relay service.
View and comment on a planning application
Planning permission
Contact us online:
Or telephone us on 01256 844844
Monday to Friday 8.30am to 4.30pm
Closed bank holidays
Text phone and Minicom users: dial 18001 followed by 01256 845276 to contact us via the British Telecom Text Relay service.
Housing advice and options
Apply for housing
Contact us online:
Or telephone us on 01256 844844
Monday to Friday 8.30am to 4.30pm
Closed bank holidays
Text phone and Minicom users: dial 18001 followed by 01256 845276 to contact us via the British Telecom Text Relay service.
Emergency: Out of hours services
Street care and grounds maintenance
Report something to us
Contact us online:
Or telephone us on 01256 844844
Monday to Friday 8.30am to 4.30pm
Closed bank holidays
Text phone and Minicom users: dial 18001 followed by 01256 845276 to contact us via the British Telecom Text Relay service.
Emergency: Out of hours services
Find a car park
Car park charges
Pay or challenge a parking fine
Roadworks and closures
Contact us online:
Or telephone us on 01256 844844
Monday to Friday 8.30am to 4.30pm
Closed bank holidays
Text phone and Minicom users: dial 18001 followed by 01256 845276 to contact us via the British Telecom Text Relay service.
Emergency: Out of hours services
Register to vote
Election results
Find your councillor
Contact us online:
Or telephone us on 01256 844844
Monday to Friday 8.30am to 4.30pm
Closed bank holidays
Text phone and Minicom users: dial 18001 followed by 01256 845276 to contact us via the British Telecom Text Relay service.
Emergency: Out of hours services
For all media enquiries call 01256 845220 or email communications@basingstoke.gov.uk
Monday to Friday 8.30am to 4.30pm
Closed bank holidays
Text phone and Minicom users: dial 18001 followed by 01256 845276 to contact us via the British Telecom Text Relay service.
You can use the search box at the top of each web page to find detail on the topic you are looking for.
Contact us online:
Or telephone us on 01256 844844
Monday to Friday 8.30am to 4.30pm
Closed bank holidays
We aim to respond within 48 hours Monday to Friday, excluding bank holidays.
Text phone and Minicom users: dial 18001 followed by 01256 845276 to contact us via the Relay UK service.
Visit us
Emergency: Out of hours services
Receive information on council services, news and events by email.
Subscribe© 2025 Basingstoke and Deane Borough Council